Service to Customers
It is our sincerest pleasure to exceed the expectations of every customer (internal and external) by absorbing challenges and collaborating to please all parties of interest. We thrive on the gratitude and energy of ‘raving fans’ who love recommending us to others.
We deliver extraordinary results by planning carefully, communicating effectively and working seamlessly as ‘one team’. We embrace the conflicting nature of our departmental priorities and take personal responsibility for the success of one another, as well as ourselves.
We do ‘right things right the first time’ and are careful stewards of all resources. We operate profitably in order to live up to our values and to recognize all team members generously.
We trust, respect and work hard to be a source of pride to one another. While our individual priorities may conflict, we communicate openly and collaborate proactively to help each other succeed.
We are known as an indispensable team of knowledgeable and caring professionals who have fun and enjoy being useful to others. We are the employer and partner of choice for people who make mortgage financing happen.
Growth and Innovation
Our leadership and competitive advantage rely on our productive ‘creativity’ and responsible risk-taking. We embrace change, manage conflict and learn from experience in order to thrive and lead the way.